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Troubleshooting for Trainers: Q&A With Sophie Oberstein

Sophie Oberstein discusses her new book, 10 Steps to Successful Coaching, 2nd Edition.

Q&A With 10 Steps to Successful Coaching Author Sophie Oberstein

Sophie Oberstein is a consultant, coach, author, and adjunct faculty member. In a career spanning more than 25 years, she has been an internal or external learning and organization development consultant for organizations including Weight Watchers (now WW), Columbia University Irving Medical Center, the University of Maryland, the City of Redwood City, and Citibank. Sophie has provided one-on-one and team coaching through her practice, Full Experience Coaching, since 2006. Her latest books, Troubleshooting for Trainers and 10 Steps to Successful Coaching,are available from ATD Press. She is also the author of Beyond Free Coffee & Donuts: Marketing Training and Development and numerous articles in professional journals. She is an adjunct instructor for NYU’s School of Professional Studies, where she created and teaches several courses in the Learning Design certificate program. She has also served as an adjunct in the MBA program at Drexel University in Philadelphia, Pennsylvania, and the Human Resources program at Menlo College in Atherton, California. Additionally, Sophie is a facilitator in the Instructional Design certificate programs for the Association for Talent Development (ATD). Sophie is a past president of ATD’s Greater Philadelphia Chapter.

Sophie Oberstein

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ATD Publishes Troubleshooting for Trainers

First-of-Its-Kind Troubleshooting Manual for Trainers

A part of the developing professional capability domain of the Association for Talent Development’s Talent Development Capability Model, coaching is described as having “the power to catalyze breakthroughs to enhance individual, team, and organizational performance. Coaching is an interactive process that helps individuals develop more rapidly toward a preferred future state, produce results, set goals, take action, make better decisions, and capitalize on their natural strengths.”Sophie Oberstein’s 10 Steps to Success Coaching, 2nd edition walks readers through preparing for a coaching role, facilitating discovery, partnering to enhance growth between sessions, and preparing the organization for coaching (in addition to six other steps along the way).Oberstein explains that she hopes the book will help individuals be happier in their role—whether that is as a “manager, employee, friend, partner, or parent" by using coaching practices in one’s everyday interactions.Coaching is critical today given the challenges we face with digital and global change, along with the recent changes in our working locations and situations. Indeed, in their Harvard Business Review article “Coaching Your Team Through Uncertain Teams,” Francesca Gino and Dan Cable write that employees currently “find themselves alone with their computers, sporadically touching base remotely with those the used to see regularly. Many feel lost. Leaders of organizations can help their people get through these trying times by coaching them as they reevaluate their lives and rethink what they add to the world.”Oberstein believes that remote coaching can be as effective as face-to-face coaching, a belief that research supports. She writes about specific benefits to online coaching.“Synchronous technological tools allow coach and coachee to connect from wherever they are in the world. Asynchronous opportunities allow coachees to access coaching on their own schedule, in doses that are large or small, depending on what the coachee needs in the moment, and, most importantly, give the coachee an opportunity to think through what they want to say before they submit any response. I’ve found that this has given my coachees a chance to reflect more deeply and then to more clearly articulate what is happening for them.”In her book, Oberstein outlines the benefits of coaching not only for those being coached but to the organization and the coach. In a world where relationships are more important than ever, using and practicing coaching skills improve all of a person’s working relationships.Share your ATD Virtual Conference experience on social media. #ATDVirtualConference

Embrace Coaching Practices Whatever Your Role

ATD Links Archive - ATD Links

4 Common Coaching Myths

On this episode of Ask a Trainer, Jes Thompson and Sophie Oberstein discuss writing effectively for instructional design and explore best practices for writing at every stage in the instructional design process. Questions discussed in this video: Why

Ask a Trainer: Writing Effectively for Instructional Design

L&D professionals center many of their efforts on solving problems for organizations. But where do they turn when they get stuck while developing those learning solutions?They now can turn to Troubleshooting for Trainers. Author, coach, and consultant Sophie Oberstein has written this new book as a resource dedicated to helping talent development professionals emerge unscathed from the tight spots they encounter on the job. The book’s thematic sections address issues that can cause L&D pros the most angst:Lack of credibilityTraining that isn’t well regardedLack of resourcesLimited learning design experienceUncertainty around measurementLive training surprisesChallenging participantsMost talent development professionals can identify with one or more of the aforementioned trouble spots. “Like a troubleshooting guide that’s part of the operating manual for a new appliance that has started acting up, this book will provide you with in-the-moment fixes and longer-term solutions for some of the common challenges faced by new trainers at every stage in the L&D process,” Oberstein writes in the introduction. However, she extends her advice to address challenges that are relevant and relatable to training pros at all stages of their careers.The section on lack of credibility, for example, may appeal to those early in their careers. Oberstein speaks to challenges that arise because of a lack of experience and provides advice for those managing their first project. In other sections—such as the one on limited learning design experience—she presents more complex situations, such as how to develop a training course on an unfamiliar topic or how to produce asynchronous e-learning.The book’s methodical layout establishes its intended use as a resource. A typical section begins with possible issues trainers may face on that particular topic. Oberstein often shares her own experience as well, which enables readers to relate to her.Next, in a case study format, Oberstein addresses the challenges. Each is numbered, and the main idea is written in big, bold letters—for example, “I’ve been asked to provide training, but I don’t think it’s going to help.” Oberstein describes the challenge, dives into possible solutions, concludes with a bottom-line statement, and suggests additional resources for readers to delve deeper.In all, Oberstein addresses 45 challenges in the book using what she calls a “problem-solving focus.” Accordingly, the book is not just narrative—it features helpful charts, lists, and practical resources to help trainers. Whether you’re faced with confused learners, complaining participants, or concerns about technology, chances are Troubleshooting for Trainers can point you in the right direction.Share your ATD Virtual Conference experience on social media. #ATDVirtualConference

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